Sehnsucht

We want you to be completely satisfied with your purchase from Galerie Katapult. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure your peace of mind.

• Returns

  • You have up to 30 days from the date of purchase to return the artwork.
  • To be eligible for a return, the artwork must be in its original condition and packaging, with all tags and labels intact.
  • Please note that personalized or custom-made artworks are not eligible for return unless they arrive damaged or defective.

• Refunds

  • Once we receive the returned artwork and verify its condition, we will initiate the refund process.
  • The refund will be issued using the same payment method used for the original purchase.
  • Please allow up to [X] business days for the refund to reflect in your account.

• Return Process

  • To initiate a return, please contact our customer service team by email with your order details and reason for return.
  • Our team will guide you through the return process and provide you with a return shipping address.
  • You will be responsible for the return shipping costs, except in cases where the artwork arrived damaged or defective.

• Damaged or Defective Artwork

  • If your artwork arrives damaged or defective, please contact us within 48 hours of receiving the package.
  • We may request photographic evidence of the damage to assist with the resolution process.
  • Depending on the circumstances, we will either replace the artwork or provide a full refund, including any associated shipping charges.

Please note:

• We recommend using a trackable shipping service when returning artwork to ensure its safe arrival.
• Any artwork returned without prior authorization or not meeting the stated return criteria may be subject to a restocking fee or denial of the return.

If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact our customer service team. We're here to help!

Galerie Katapult

SHIPPING POLICY

At Galerie Katapult, we strive to provide a seamless and convenient shopping experience for our customers. Please take a moment to review our shipping policy to understand how shipping and related costs are handled.

• Shipping Costs

  • All shipping costs are the responsibility of the buyer
  • The shipping cost is determined based on factors such as the destination, weight, and dimensions of the artwork.

• Shipping Methods and Carriers

  • We work with reliable shipping carriers to ensure the safe and timely delivery of your artwork.
  • Please note that delivery times may vary depending on the selected shipping method and the destination.

• International Shipping

  • We offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may apply.
  • Any additional charges imposed by customs authorities are the responsibility of the buyer. We recommend contacting your local customs office for more information.

• Shipping Insurance

  • To provide extra protection for your artwork during transit, we offer shipping insurance at an additional cost.
  • The insurance fee will be calculated based on the value of the artwork and will be presented as an option at the checkout.
  • While we take utmost care in packaging and handling your artwork, opting for shipping insurance is recommended for added peace of mind.

• Shipment Tracking

  • Once your artwork is shipped, we will provide you with a tracking number.
  • You can use this tracking number to monitor the progress of your shipment online and stay informed about its estimated delivery date.

Please note:

• We are not responsible for any delays, damages, or losses that may occur during transit. However, we will assist you in resolving any issues with the shipping carrier to the best of our ability.
• If the artwork is returned to us due to an incorrect or incomplete shipping address provided by the buyer, any additional shipping costs for resending the package will be the buyer's responsibility.

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer service team. We're here to help!

 

Galerie Katapult